Privacy policy

Effective Date:
JANUARY 1st, 2026

CertPrep USA respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Name

  • Email address

  • Billing address

  • Payment-related information

  • Order details

  • Customer support messages

  • Account information, if accounts are enabled

  • Any information you choose to send us

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Referring website

  • Approximate location

  • Date and time of visit

  • Website usage data

  • Cookies and tracking technologies

Payment Information

Payments may be processed by secure third-party payment providers such as Shopify Payments, PayPal, Shop Pay, credit card processors, or other payment services.

CertPrep USA does not directly store full credit card numbers.

How We Use Your Information

We may use information to:

  • Process orders

  • Deliver digital PDF products

  • Send download links

  • Provide customer support

  • Respond to inquiries

  • Improve the website

  • Prevent fraud

  • Maintain security

  • Send order confirmations

  • Track product delivery

  • Manage refunds, disputes, or chargebacks

  • Improve product offerings

  • Analyze website performance

  • Comply with legal obligations

  1. Digital Download Tracking

Because we sell digital products, we may use download tracking tools or apps to monitor:

  • Whether a file was delivered

  • Whether a download link was accessed

  • Download timestamps

  • Number of download attempts

  • Order fulfillment status

This helps us provide support, prevent abuse, and respond to payment disputes.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

These may be used for:

  • Website functionality

  • Checkout functionality

  • Fraud prevention

  • Analytics

  • Advertising performance

  • Retargeting

  • User experience improvements

You may be able to disable cookies in your browser, but some website features may not work properly.

Analytics and Advertising

We may use tools such as:

  • Shopify analytics

  • Google Analytics

  • Google Ads tracking

  • Meta Pixel

  • Email marketing tools

  • Fraud prevention tools

  • Digital download apps

These tools may collect information about website visits, purchases, product views, and advertising performance.

How We Share Information

We may share information with service providers that help us operate our business, such as:

  • Shopify

  • Payment processors

  • Digital download apps

  • Email service providers

  • Analytics providers

  • Advertising platforms

  • Fraud prevention providers

  • Customer support tools

  • Legal, tax, or compliance advisors

We do not sell digital exam prep products in a way that requires sharing customer files with other customers.

Legal Compliance and Protection

We may disclose information if required to:

  • Comply with law

  • Respond to legal requests

  • Protect our rights

  • Prevent fraud

  • Enforce our policies

  • Respond to chargebacks or payment disputes

  • Protect customers or website security

Data Retention

We may keep order, customer, support, and transaction information for as long as needed to:

  • Provide service

  • Maintain records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal obligations

  • Support tax and accounting requirements

Security

We use reasonable measures to protect customer information. However, no online system is completely secure, and we cannot guarantee absolute security.

Customers are responsible for keeping their account credentials, email account, and devices secure.

Your Choices

Depending on your location, you may have the right to:

  • Request access to personal information

  • Request correction of personal information

  • Request deletion of personal information

  • Opt out of certain marketing communications

  • Limit certain uses of data

  • Request information about data sharing

To make a privacy request, contact:

[support@certprepusa.com]

Email Communications

We may send transactional emails related to:

  • Orders

  • Download links

  • Customer support

  • Payment issues

  • Product access

  • Policy updates

If marketing emails are enabled, you may unsubscribe using the link in the email.

California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, subject to applicable thresholds, exceptions, and requirements.

These rights may include the right to request access, deletion, correction, or information about certain personal data practices.

To submit a privacy request, contact:

[support@certprepusa.com]

We will not discriminate against you for exercising applicable privacy rights.

Children’s Privacy

CertPrep USA is intended for adults and working professionals preparing for licensing or certification exams. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites, licensing boards, testing providers, or resources. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

For privacy questions, contact:

[support@certprepusa.com]

Legal Business Name:
[legal business name]

Business Address:
[business address, if applicable]