Contact information
Need help with your order or download? We are here to help.
Email:
Website:
Business Name:
[CertPrep USA / legal business name]
Mailing Address:
[business address, if you choose to display one]
Support Hours:
Monday to Friday
[insert support hours/time zone]
Common Reasons to Contact Us
You can contact us if:
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You did not receive your download email
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You need help accessing your PDF files
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You purchased the wrong product by mistake
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You have a question before placing an order
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You need help choosing the right exam package
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You have a billing or checkout question
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You found an issue with a file
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You need your download link resent
Before Contacting Us About Missing Files
If you completed checkout but cannot find your download email, please check:
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Your inbox
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Spam folder
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Junk folder
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Promotions folder
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The email address used at checkout
Digital files are normally delivered automatically after checkout. If you still cannot find your files, email us with your order number and the email address used at checkout.
Information to Include in Your Message
To help us respond faster, please include:
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Your full name
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Order number
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Email used at checkout
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Product purchased
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A clear description of the issue
Response Time
We aim to respond to support requests as quickly as possible. Most messages are answered within 1–2 business days.
Important Notice
CertPrep USA provides independent exam preparation materials only. We cannot register you for an exam, issue a license or certification, provide official exam results, or answer questions on behalf of a licensing board, government agency, testing provider, or certification organization.
